Customer Experience, Data & Decisioning

Streamline your customer journeys and improve Customer Experience

Callcredit DecisionCX simplifies today’s omni-channel customer journey. It integrates all of your touch points into one, easy-to-use system empowering you to make the best commercial real-time decisions when engaging with your customers.

DecisionCX will allow you to:

  • Increase customer acquisition through an engaging and friction-less customer experience
  • Reduce fraud and credit risk through automated collection of accurate and verified data
  • Improve consistency of agency action through a single underwriting desktop application
  • Make efficiency savings through an integrated customer engagement process from a single view

We’ve engineered DecisionCX to integrate with legacy systems to help you deliver the customer service levels you aspire to and customers expect. DecisionCX uses one master API and is made up of several modular components, so you will have the choice of selecting the system(s) that will add the most value to your organisation:

DecisionCX Interactive handles all of your communications channels creating a single view of a customer’s activity leveraging case management to fulfil your customer's service requests. 

DecisionCX Decisioning allows you to streamline your business processes through automated rules resolution integrated seamlessly into your customer journey.

DecisionCX Data Hub compiles all of your data sources into one single place for easy data analysis. 

Our experienced client and development teams will work with you to reduce the time to value through faster implementation and integration, reusing existing legacy systems where possible.

Contact us to find out how DecisionCX can help your business.

Contact us