TransUnion is the new trading name of Callcredit in the UK. The usual high levels of service and products will continue as normal whilst we update the brand over the coming months.

Testimonials

TransUnion (formerly Callcredit) offers a huge range of innovative and versatile products across all industries, but don't just take our word for it.

Browse some of the testimonials below from a selection of our clients, or take a look at more in-depth client case studies.

  • Credit Risk & Affordability
    Over Indebtedness Score

    Over Indebtedness Score

    Santander said:

    The work we've been able to undertake with Callcredit has enhanced understanding of our existing Santander customer portfolios with an increased insight into customer affordability and indebtedness. The results of retrospective analysis across retail product portfolios has been uniformly positive, enabling enhanced credit management strategies to be developed in line with our desired portfolio management objectives and to ensure appropriate customer outcomes.

    Credit Checking

    Credit Checking

    Freemans Grattan said:

    By working with Callcredit, we are able to enhance and streamline our application process, to ensure that we can accept as many applications as possible while maintaining our responsible approach to new credit accounts.

    In addition, Callcredit's behavioural data solution helps to improve the way we manage our existing customer accounts and ensures that we can address at an early stage any customers who may be struggling to meet their credit commitments.

    Age Verification - BetVictor

    BetVictor said:

    “We were keen to increase our pass rates without our genuine customers being affected; CallValidate has enabled us to do just that. We are now able to keep more customers playing without the lengthy manual checks, significantly reducing operational costs and increasing customer satisfaction”

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  • Consumer Marketing Data
    Database Management

    Database Management

    William Hill said:

    By working with Callcredit we have transformed the way we use our marketing database. More people within the business can benefit from the analysis and reporting tools and effective customer communications can now be issued in an even more timely fashion. We look forward to continuing to work with Callcredit to further improve our marketing database.

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  • Retail Network Planning
    Retail Location Planning

    Retail Location Planning

    JUST EAT said:

    As a rapidly expanding business, it is vital we have access to high-quality and in-depth insight into our marketplace. A huge amount of transactional data is captured during the online ordering process, and by enriching that with Callcredit's insight and location planning tools, we can gain a depth of knowledge that will support our growth and ultimately benefit both our customers through expansion of local choice, and our partner restaurant through increased revenues.

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  • Fraud & Verification
    Credit Reporting

    Credit Reporting

    Rent4Sure said:

    We were extremely pleased with the flexibility that CallReport offered us, as well as Callcredit's willingness to adapt the product for our specific needs, which is why we were confident in signing this five year deal.

    ID Verification & Fraud Prevention

    ID Verification & Fraud Prevention

    Chitter Chatter

    Mobile phone retailers assume the majority of fraud risk when connecting customers to the mobile networks. If the connection is terminated by the network for fraud, then the retailer suffers the financial loss of the mobile device, which can have a major impact to margins. CallValidate has helped us reduce third party fraud significantly by instantly verifying identity, using a wide range of data sources accurately, and without interrupting the customer experience.

    ID Verification

    ID Verification

    Intelligent Environments said:

    Flexibility and innovation are at the heart of IE and it's a rare pleasure to work with a partner of such calibre as Callcredit who share the same high standards.

    ID Verification and Fraud Prevention

    Intelligent Payments said:

    Callcredit Information Group offer an excellent product that provides merchants with powerful data sources catering for Know Your Customer, Age Verification and Anti Money Laundering enforcement, all of which are critical for online gaming companies. By adding CallValidate to our platform, merchants now have the ability to verify and screen their customers based on risk and regulatory requirements.

    Anti-money laundering

    Anti-money laundering

    United Trust Bank said:

    In 2010 United Trust Bank, a specialist bank based in London, appointed Alan Margolis to head its Bridging Department. Alan had used CallML at his previous company and was aware of its benefits. As both speed of process and a multi layered approach to fraud prevention was considered essential, it was decided to incorporate CallML into the new Department’s process.

    Alan Margolis commented: “Fraud risk is of critical importance to all lending businesses and the incorporation of CallML into our process was a logical step. Some bridging loans are time critical and we required an online-ID product that not only provided a certain requisite level of information, but that could also deliver within the time frame required. CallML met these requirements and has been integral to us building a successful business.

    “Indeed, such was the success of CallML for the Bridging Department, that it has been adopted by another department within the Bank.”

    Orbit South - ThreeSixty Tenant View & ThreeSixty Online

    Orbit South - ThreeSixty Tenant View & ThreeSixty Online

    Orbit South said:

    “Prior to working with Coactiva we didn’t have a solution in place to tackle tenancy fraud. Now we are able to not only help prevent fraud taking place from at application we can review existing properties we manage. This capability has provided significant savings to Orbit, not just financially through recouping costs but through saving time and implementing a more strategic approach to dealing with cases. It has also enabled us to ensure that the properties we manage are let to those with a genuine need for social housing.”

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  • Collections & Recoveries
    Debt recovery

    Debt recovery

    London Borough of Hillingdon said:

    Due to the accuracy and quality of the data they provided we have so far collected £135k and have arrangements in place for a further £220k clear evidence that this was a very productive and worthwhile exercise, which has ensured essential outstanding revenue has been returned to the Council.


    Tracing Services

    Sun Life Financial of Canada Said:

    Callcredit have played an integral part in supporting Sunlife Financial of Canada with this project. Callcredit offer a diverse service in identifying new addresses searching their tracing databases, calling, emailing and utilising the services offered by The Department of Work and Pensions to help trace those customers who may have moved without updating their mailing details. Through these avenues we have managed to reunite over 50% of these customers with their lapsed policies, which is a fantastic result.

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  • Partners
    Noddle Partnership

    Noddle Partnership

    Asda Money said:

    At Asda Money, we are passionate about saving our customers money every day and we believe that this new relationship with Noddle will mean both our existing and potential customers can get some reassurance about their credit history and how this could impact the type of products they apply for in the future. We hope it will help people better manage their day to day finances and give them the reassurance that there are no nasty surprises around the corner.

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  • Business Efficiency

    Risk based verification (RBV) for 'New Housing Benefit and Council Tax Reduction claims'

    Leicester City Council said:

    Since the introduction of RBV a number of key changes happened in the benefits service as a result of the Welfare Reforms which led to a number of Leicester City Council’s benefit assessment officers being moved from benefit processing to other area’s to implement and support new working practices in regards to the Welfare Reforms.

    This has resulted in a loss of about 15% of benefit assessors, however despite this reduction in resource the new claims processing times have remained within corporate targets. If Leicester City Council had not implemented RBV the performance on new claims processing would not have been maintained, I attribute this purely to the RBV model that has allowed us to concentrate on the high risk cases and process the lower risk in a timelier manner.

    Blaenau Gwent County Borough Council  - Results based accountability (RBA)

    Blaenau Gwent County Borough Council - Results based accountability (RBA)

    Gwent County Borough Council said:

    Coactiva provided focussed support for our wider corporate management team, to develop strategic outcomes using RBA methodology. This underpins the work that is very much the cornerstone for the next Corporate Improvement Plan. Coactiva’s contribution was very constructive and the Authority would have no hesitation in using their support in the future.

    Caerphilly County Borough Council - workshop facilitation

    Caerphilly County Borough Council said:

    “We very much appreciated Coactiva’s wise counsel and advice during the planning phase for 3 Single Integrated Plan stakeholder workshops. We were grateful for Coactiva’s expertise in delivering/facilitating the workshops, which have been subject to very positive comment and feedback from participants. The information gathered will be considered and used to good effect in the production of the Caerphilly Single Integrated Plan and supporting action plans.”

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