Client Satisfaction Survey 2017 | Infographic

The purpose of the our annual client satisfaction survey is to seek the views of 250 of our top clients across the sectors and industries in which the Callcredit Information Group operate.

Now in its 13th year, the research involves a short interview with each client. Clients are asked to score us between 1 (very poor) and 5 (excellent). This is then translated into performance scores rating us on a scale of 1 – 100. A score of 75+ is defined by the research company as being ‘very good to excellent’. Anything less than 75 is deemed an ‘area for improvement’.

The results help us identify areas where we are strong, where there may be room for improvement and to consider where we have taken historical feedback on-board whether we have improved the level of we service provide. The scores also help us benchmark against the competition and give additional insight into what pain points are currently being experienced in the market and how we can look to address them.

The good news is that a majority of those surveyed believe that Callcredit has improved in a positive way over the past year. Take a look at the results summarised in the infographic below:

Callcredit Client Satisfaction Survey 2017

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