Collections & Recoveries Case Studies

Take a look at some of our case studies below. 

Helping Akinika increase their right party contact rates

Helping Akinika increase their right party contact rates

Akinika, part of the Capita Group specialises in consumer and commercial debt collection. Their role is to responsibly engage with their clients' customers to help them to start hopefully becoming debt free. They partnered with Callcredit to enhance the quality of their contact data.

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Helping Yorkshire Water support vulnerable  customers

Helping Yorkshire Water support vulnerable customers

Yorkshire Water (YW) serves over five million customers across the region and as part of its commitment to be a responsible business the company looks into ways in which it can identify and support vulnerable customers. Callcredit has supported YW in this venture through providing (with customer consent) a complete picture of the customers current and past income. This unique insight helps YW agents to accurately assess a customer’s income levels and to identify customers who may be struggling with multiple bills and who are at risk of going into debt on their water bill.

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Merligen Investments - improved tracing

Merligen Investments - improved tracing

Merligen required a solution which would be able to help ensure their residency data was as accurate as possible, particularly as they use litigation extensively to recover non performing accounts.

Callcredit offered its online tracing tool, Retriever.

Unlike traditional tools that only return successful matches if the input data used for the search is an exact match to the input information, Retriever will also return ‘best fit’ information too.

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Lindsays - anti-money laundering

Lindsays - anti-money laundering

Legal firm, Lindsays was looking for a solution to help meet anti-money laundering (AML) regulations and verify clients’ identities.

Specifically designed to help comply with the latest anti-money laundering regulations Callcredit’s CallML solution was recommended to Lindsays. CallML enables Lindsays to also prevent fraud, reduce operational costs and improve customer satisfaction.

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Filling empty homes across Sefton

Filling empty homes across Sefton

Addressing the housing crisis: arvarto partners with Callcredit to help Sefton Metropolitan Borough Council fill empty houses for the benefit of residents and the Council’s finances

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Northampton Borough Council - tenancy fraud

Northampton Borough Council - tenancy fraud

Clamping down on tenancy fraud was a priority for Northampton Borough Council to be able to free up council housing for those who genuinely need it.

Northampton Borough Council used ThreeSixty Online as part of a pilot to perform counter-fraud checks on individuals that were looking to take a new tenancy with the Council.

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London Borough of Hillingdon

London Borough of Hillingdon

Callcredit’s ThreeSixty Trace was identified to help analyse London Borough of Hillingdon's 2,000 aged debtors.

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Southwark Council

Southwark Council

Southwark Council needed a solution that could identify those unlawfully sub-letting to free up housing for vulnerable families and to reduce benefit fraud. Callcredit's ThreeSixty Tenant View was able to quickly batch assess the existing 39,000 social tenancies. Callcredit has helped to recover 81 properties and identify two fraudulent right-to-buy applications.

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Ealing Council

Callcredit's ThreeSixty Trace and ThreeSixty Online were used by Ealing Council to recover debt where the payer appeared to have left the property that the charge related to, resulting in £100,000 of key revenue being recovered.

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Lichfield District Council - ThreeSixty Council Tax View

Lichfield District Council - ThreeSixty Council Tax View

Callcredit’s ThreeSixty Council Tax View was provided to LDC. This solution was able to take a file of input names or addresses and recognise the current occupants at an address, identifying where fraud was occurring or if the Council’s records were not-up-to-date.

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