TransUnion is the new trading name of Callcredit in the UK. The usual high levels of service and products will continue as normal whilst we update the brand over the coming months.

Business Efficiency case studies

Take a look at some of our case studies below. 

We helped a leading sports brand reduce operational costs whilst increasing customer satisfaction

We helped a leading sports brand reduce operational costs whilst increasing customer satisfaction

Our client was struggling to manage communications effectively, and failing to give appropriate attention to urgent or complex situations. Implementation of the Callcredit DecisionCX Email solution led to an increase of 175% in advisor productivity.

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Find out how we helped a large retail bank launch their multi-channel mortgage offering & successfully migrate six million customers

Find out how we helped a large retail bank launch their multi-channel mortgage offering & successfully migrate six million customers

In 2012, we helped one of our clients to launch their mortgage offering with a robust solution platform that could handle multiple categories of transaction across multiple customer touchpoints and communication channels.

Find out more about how we helped them to overcome their key challenges.

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Teignbridge District Council - Risked Based Verification

Teignbridge District Council - Risked Based Verification

By using RBV, Teignbridge District Council can accurately detect fraud and error in benefit claims and on-going interventions, automatically and efficiently, without the need to manually review each case. Teignbridge can now apply different levels of checks to new housing benefit claims according to the risk associated with those claims.

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The Welsh Football Trust - Results Based Accountability™

The Welsh Football Trust - Results Based Accountability™

Sport Wales, who partly fund WFT, use a Results Based Accountability™ (RBA) approach and provide funding to the Welsh Sport National Governing bodies, including WFT, who wanted to receive training and support in RBA.

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Colchester Borough Council - Intercept RBV

Implemented in June 2010, Intercept RBV uses risk-based analytics to enable Colchester’s Revenue and Benefits Department to identify the small number of claims most likely to contain frauds or errors.

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Caerphilly County Borough Council

Callcredit helped Caerphilly County Borough Council move to an outcome focused approach using Results (Outcomes) Based Accountability™

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Filling empty homes across Sefton

Filling empty homes across Sefton

Addressing the housing crisis: arvarto partners with Callcredit to help Sefton Metropolitan Borough Council fill empty houses for the benefit of residents and the Council’s finances

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