TransUnion is the new trading name of Callcredit in the UK. The usual high levels of service and products will continue as normal whilst we update the brand over the coming months.

Solutions

Our solutions are tailored to your specific challenges, and are designed to contribute to helping your customers sustain their tenancies and in turn create sustainable communities.

We understand concerns surrounding Universal Credit, and have the capacity to help you:

  • Identify financially vulnerable customers ahead of Universal Credit.
  • Identify customers who could be paying their rent by Direct Debit.
  • Reach out to those customers who may be digitally excluded.

Our customer segmentation has the potential to generate a real understanding of customers and their circumstances, helping housing providers measure and predict the social impact of decisions. Our segmentation solutions can help you:

  • Get to know your customers further and understand their similarities and differences, helping you to provide a responsive service which delivers excellent customer satisfaction.
  • Understand how to better communicate with your customers; find out about their communication preferences and interact more effectively.
  • Locate vulnerable tenants to offer pre-emptive support to situations where there may be reoccurring problems, and reduce voids.

Your organisation contains hidden value; we have the solutions to unlock and harness this value. We can help you:

  • Identify which former tenants could now repay their outstanding debt.
  • Identify which of your existing tenants could consider affordable rent or buy their home.
  • Make sense of the vast amount of data you collect and provide and single view of your customer.

To find out more about our Housing solutions contact us and one of our specialists will contact you shortly. 

Contact us