TransUnion is the new trading name of Callcredit in the UK. The usual high levels of service and products will continue as normal whilst we update the brand over the coming months.

Job Applicant Privacy Notice

This privacy notice provides information about how we use and share the personal data that we obtain during the job application process.  It covers the following topics:

  1. Who we are and how you can contact us
  2. What we use personal data for
  3. What kinds of personal data we use, and where we get it from
  4. What our legal grounds for handling personal data are
  5. Who we share the personal data with
  6. Where the personal data is stored and sent
  7. How long the personal data is kept for
  8. Whether the personal data is used to make decisions about you or to profile you
  9. Your rights in relation to the personal data we hold about you
  10. Who you can complain to if you are unhappy about the use of your personal data

1. WHO WE ARE AND HOW YOU CAN CONTACT US

We are TransUnion Information Group (formerly Callcredit Information Group), which is a group of companies with headquarters at One Park Lane, Leeds, West Yorkshire LS3 1EP. The relevant members of TransUnion Information Group to which this privacy notice applies are listed in section 5 below.

TransUnion Information Group forms part of a larger group of companies. However, this privacy notice only covers the activities of TransUnion Information Group.

The particular TransUnion Information Group company in the list to whom you are applying, is the controller of the personal data we hold about you for this process.  This means that it is responsible for ensuring the personal data is used fairly and lawfully, and it is the legal person against whom you can exercise the rights referred to in section 9 below. Certain TransUnion Information Group companies will also handle your information in the role stated in section 5.   

If as a result of your application you become employed, your personal information will be processed in accordance with the TransUnion Information Group Staff Privacy Notice. 

You can contact us about issues relating to your personal data, including the contents of this notice, by emailing us at recruitment@callcreditgroup.com.

2. WHAT WE USE PERSONAL DATA FOR

This section explains the purposes for which we use personal data about you. More detail about the types of personal data that we might use for these purposes can be found in section 3 below.

Managing the recruitment process

  • To communicate with you, (and on a strict need to know basis) relevant TransUnion Information Group personnel involved in the recruitment process, and relevant third parties, for the reasons set out in this privacy notice
  • To record and demonstrate how we have conducted the application and recruitment process and arrived at our decision regarding your application. 

Employment Screening Checks

Due to the nature of its business, TransUnion Information Group holds highly confidential data within its systems and records and is subject to stringent legal and regulatory responsibilities.  To protect TransUnion Information Group and its parent company’s interests, and those of its clients, partners, and other stakeholders including consumers and third parties, TransUnion Information Group’s policy is to undertake identity verification checks and employment screening.  These checks are mandatory to your application and will generally need to be completed before commencement of any employment.  Completion of these checks will require you to present certain documentation or provide additional details, and may require signed authorisation or acknowledgement from you – further details will be provided with any offer of employment.  We are mindful of your privacy so we will only undertake these checks according to the appropriate stage of the application.  These checks are set out below: 

If we decide to make you an offer of employment:

Your credit file, fraud prevention, and identity verification

This involves us having sight of your financial situation and history in your credit file held by a credit reference agency (including shared credit, any court judgments or orders, bankruptcy, individual voluntary arrangements or similar events), and by way of a check of your details against the Internal Fraud Database held by Cifas, a fraud prevention organisation.  This search leaves a ‘footprint’ on your credit file that is visible only to you should you obtain a copy of your credit file from Callcredit Limited.              

Checks undertaken if you formally accept any offer of employment we may make:

  • That you have the right to work in the UK – to comply with our legal obligations concerning migrant workers, we require you to provide certain documentary evidence.  You will be provided with a list of acceptable documents to determine eligibility.  Where eligibility is unclear from the documentation you provide, we will contact the UK Visa and Immigration service to check validity without further reference back to you. 
  • Whether you have any criminal convictions that affect your suitability for the role.  A check is made with the Disclosure and Barring Service (if you live in or the job is in England and Wales), or Disclosure Scotland (if you live in or the job is in Scotland).  We may engage a third party for this purpose.  A higher level of check may be needed for certain roles, for example where the role being applied for involves a requirement for the person to be of Financial Conduct Authority (‘FCA’) Approved Person status.  Details of the level of search will be provided as part of the documentation/ process that you will be asked to provide and complete to enable the search to be carried out. 
  • Your employment and educational references - for a period up to the preceding 10 years
  • Your qualifications and relevant trade or professional memberships – where the information you provide is incomplete, we may seek confirmation directly from the issuing/ governing body without further reference back to you.  
  • Whether there are any entries against you in the following public registers:
    • FCA register of Authorised Persons (restrictions or suspensions)        
    • Office of Foreign Assets Control (US imposed trade sanctions)
    • HM Treasury Financial Sanctions (asset freeze targets)
    • Companies House (disqualified directors)
  • Fraud Prevention Agency checks – we will conduct a further check of your details against the Internal Fraud Database held by Cifas. 

Where the application is for a senior management or executive role, we review publicity and profile information available about you through internet search engines, for relevancy to the standards of integrity and conduct required of that role.    

Should you become employed by TransUnion Information Group, certain repeat screening checks will be undertaken at appropriate intervals, details of which are provided when employment commences.    

Making reasonable disability adjustments (as applicable)

To ensure appropriate arrangements are in place throughout the recruitment process and, if your application is successful, to prepare for you commencing employment.

Monitoring to ensure our recruitment practices meet equal opportunities obligations

We are legally required to ensure that job applicants are given the same set of opportunities regardless of, amongst other things, their race or ethnic origin.  We therefore require that you provide certain information in the job application form to help us monitor our practices for compliance with this requirement.  If any offer of employment is taken up, we continue to keep this information throughout the employment relationship to help us to maintain fair treatment for employees irrespective of their race/ethnicity.  It is only done to review our practices in relation to treatment across racial or ethnic groups, rather than to track your treatment to make decisions about you at individual level.  If you have any concerns around this or require us to cease using your personal information for this purpose, please email us at recruitment@callcreditgroup.com.

Legal and regulatory purposes

To respond to and defend any legal claims that may arise out the recruitment process.  Also we may provide information to law enforcement agencies where they request this, or of our own choice where we consider there is a compelling reason to do so to protect our workers, visitors, customers or their consumers, or our general business interests. 

3. WHAT KINDS OF PERSONAL DATA WE USE, AND WHERE WE GET IT FROM

We obtain and use information from various different sources. These are summarised in the following table.

Type of information

Description

Source

Name and contact details

This is basic personal data about you, and how to get in touch with you. It includes your current home address, email addresses and telephone numbers. 

This information is typically obtained directly from you (and/or the recruitment involved where applicable) in the application form, from the checks described above, from interviews, or as otherwise notified to you within the application process.   

 

Date of birth

To ensure we attribute our records and any employee checks to the correct person, and where needed for any minimum qualifying age applicable to the position in question. 

Driver information

We require proof of driving and vehicle insurance eligibility where driving is relevant to the role or involves a company vehicle.

Criminal convictions

Please see the explanation above re criminal records checks. 

Right to work in the UK

 

You will be asked to provide relevant documentation for us to check eligibility both at application stage, and if you commence employment with us, to repeat those checks at intervals throughout the employment relationship.    

Other application details

Previous work history including work references, qualifications and where applicable, professional memberships, your reasons for applying and suitability for the position and other details you provide in the application form and during interview(s). 

Disability (where applicable)

For any facilities or practical arrangements to assist you in the recruitment process (and should any offer of employment be accepted, to prepare the workplace for your arrival). 

Equal opportunities monitoring  

Please see the explanation in section 2 above. 

Attending our premises for interview(s)

Your details will recorded in the visitor’s book on reception.  A CCTV system is in operation at our building for the safety and security of our staff, visitors and property.  Please refer to the signs located on and in our premises.  Access to images by TransUnion Information Group personnel and third parties is on a strict need to know basis.  Images are overwritten after 90 days. 

The above information is mandatory to the application and recruitment process.  We consider this appropriate having regard to the nature of our business and our legal and regulatory responsibilities as referred to above.  We recognise that the employment screening checks referred to above may be more extensive than you are used to.  If you wish to discuss these checks in further detail or raise a specific concern, please call your Human Resources contact at your earliest convenience, or email us at recruitment@callcreditgroup.com

4. WHAT OUR LEGAL GROUNDS FOR HANDLING PERSONAL DATA ARE

This section explains the basis on which we process your personal data. 

To take steps at your request prior to entering into or in order to enter into any contract of employment that may arise regarding your job application

To comply with our legal and regulatory obligations both generally as a business and in relation to your application for employment for example regarding equal opportunities and disability adjustments

Legitimate interests

The UK’s data protection law allows the use of your personal data where necessary for legitimate purposes provided that this isn’t outweighed by the impact it has on you. The law calls this the “legitimate interests” condition for processing personal data.

The legitimate interests we are pursuing are:

  • administering and managing the recruitment process
  • assessing and confirming an applicant’s suitability for employment
  • deciding to whom to offer a job
  • keeping records of this process to explain or justify our position in doing so.

Special categories of personal data (SCPD)

Categories of SCPD

SCPD legal grounds

Information revealing racial or ethnic origin, data concerning health (i.e. disability) and criminal convictions

 

 

Processing is necessary for the TransUnion Information Group company who you are applying to, to carry out its obligations and exercise specific rights in relation to employment

Processing is necessary to monitor equal opportunities

Processing is necessary to respond to and defend against legal claims

With your consent

If you have signed up through the careers pages of the www.callcredit.co.uk website to receive job alerts.  You can unsubscribe from receipt of these alerts at any time. 

5. WHO WE SHARE THE PERSONAL DATA WITH

Our group companies

We may share your personal data among the relevant members of TransUnion Information Group.  If we do so, then use of the data by those companies will be governed by this privacy notice. A list of relevant TransUnion Information Group companies is set out below although the list may change from time to time. 

Group company

Main trading address

Registered office

Callcredit Information Group Limited

(company no. 4968328)

Holding company

One Park Lane, Leeds, West Yorkshire LS3 1EP

Callcredit Limited

(company no. 3961870)

Supplier of your credit history

Callcredit Consumer Limited

(company no. 7891157)

Callcredit Spain, S.L.

(Tax ID number B87839510)

 

Paseo de la Castellana, 259C, 16th floor, 28046 Madrid, Spain

Recipero, Inc.

(company no. 5542430)

720 S. Colorado Boulevard, Penthouse North, Denver, Colorado 80246, USA

Callcredit Operations UAB

(company no. 302689020)

Provider of some back office functions

Zalgirio Arena, Karaliaus, Mindaugo pr. 50, Kaunas LT- 44333, Lithuania

Vilniaus m. sav . Vilniaus m. J. Jasinskio g. 16B, LT-01112, Lithuania

Service providers

We may provide your information to third parties who help us use it for the purposes described in section 2. For example:

  • Our database of personal data may be hosted by third parties on our behalf.
  • We use a third party email broadcasting service in order to send you emails (or if we contact you by SMS message)  

These service providers will not be allowed to use your information for their own purposes or on behalf of other organisations, unless you agree otherwise.

Business transfers

If we sell our business to a third party, or go through a corporate reorganisation, this will involve the transfer of our corresponding human resources records (including recruitment records), to the new undertaking for them to use in the same way as set out in this privacy notice. 

6. WHERE THE PERSONAL DATA IS STORED AND SENT

Within Europe

We are primarily based in the United Kingdom, and will access and use your information from here. However, we also have operations elsewhere in the European Union – currently Lithuania and Spain and personal data may be accessed from there too.  In these cases, the use of the information in those locations is protected by European data protection standards.

Elsewhere

We also send information elsewhere in the world. For example:

  • Sometimes another group company or branch office based overseas may need to use the data in accordance with this privacy notice.
  • We may use cloud-based technology or a data centre or backup facility overseas, and people in other countries may also need to access data for purposes such as technical support or system development and testing.

While countries within the European Union all ensure a high standard of data protection law, some parts of the world may not provide the same level of legal protection in relation to personal data. As a result, when we do send personal data overseas, we will make sure that suitable safeguards are in place to protect the information. For example, these safeguards might include:

  • Putting in place a contract with the recipient containing terms which have been approved by the relevant authorities as providing a suitable level of protection.
  • Sending the information to an organisation which is a member of a scheme or which has been approved by the authorities as providing a suitable level of protection.  One example is the “Privacy Shield” scheme that has been agreed between the European and US authorities.

If your information has been sent overseas like this, you can obtain further information about the safeguards used by emailing us at human.resources@callcreditgroup.com.

7. HOW LONG THE PERSONAL DATA IS KEPT FOR

To enable us to deal with any queries or issues that may arise from the job application process, we will, unless otherwise stated in this privacy notice, retain your personal details in our records for a period of 6 months from the date that we formally notify you of our decision.  Back-up copies of emails may be retained for longer subject to appropriate safeguards.  If your application is successful, to ensure business continuity we will transfer these records to your employee file upon commencement of employment.        

8. WHETHER THE PERSONAL DATA IS USED TO MAKE AUTOMATED DECISIONS ABOUT YOU OR TO PROFILE YOU

We perform the following activities using your personal data. When we refer to:

  • Profiling - we mean using personal data to make predictions about you, or to categorise you into particular groups
  • Automated decisions – we mean decisions made entirely by automated means which have a legal or other significant impact upon you. 

We undertake the following profiling activities to help inform our recruitment decisions:

Identity verification

As explained in section 2 above, we will use the information you provide with your application to help us to verify your identity.  We do this by checking the information you give us against databases such as the electoral roll and your credit file.  If we cannot verify your identity we will ask for details of your previous address(es) and additional documentary address verification. 

Searching your credit file

Please refer to section 2 above.

Personality profiles and aptitude testing

To provide an independent measure of your aptitude and personality, you may be asked to undertake an assessment exercise as part of the job application process.  We do this using specialist third party testing solutions.  

The above activities do not involve automated decisions in that we do not rely on any one, or any combination of these, as the sole basis for making a recruitment decision about you.  They form only part of an overall assessment made by our recruitment team.  Recruitment decisions will also take account any representations you may make if you are unhappy about the outcome of these profiling activities on your application, or any clarifying information we may ask you for in response to the outcomes.    

9. YOUR RIGHTS IN RESPECT OF THE PERSONAL DATA THAT WE HOLD ABOUT YOU

You have several different rights in relation to the personal data that we hold about you. These are briefly described below. To enquire about exercising these rights, please use the contact details set out in section 1.

  • Access: You have a right to find out what personal data we hold about you, and certain other information such as how we are using it.  
  • Withdrawal of consent: We only send you job alerts if you have indicated that you want to receive them.  You can unsubscribe from these at any time via the careers pages of www.callcredit.co.uk
  • Rectification: If the information that we hold about you is inaccurate or out of date, you have a right to ask us to correct it.
  • Objection to legitimate interests: If you disagree with us relying on the legitimate interests grounds for using your personal data (see section 4 above), you can object to us doing so. We will then reassess the extent to which we can continue to use the data in light of your particular circumstances.
  • Erasure: In certain circumstances you can ask us to delete your personal data from our systems. However, this usually won’t apply to all of your data because we might have good reason for needing to keep some of it.
  • Restriction: In some circumstances you can ask us to restrict the ways in which we use your personal data.
  • Portability: You have the right to receive some limited kinds of information in a portable format.

10. WHO YOU CAN COMPLAIN TO IF YOU ARE UNHAPPY ABOUT THE USE OF YOUR PERSONAL DATA

If you are not happy with the way we use or handle your personal data you should make contact so that we can investigate your concerns.  Please contact us by sending an email to recruitment@callcreditgroup.com 

You should also use this email address if you want to exercise any of your personal data rights referred to in section 9 above in relation to the job application activities referred to in this privacy notice.

You can also contact our Data Protection Officer at dpo@callcreditgroup.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the body that regulates the handling of personal data in the United Kingdom. You can do this online through the ICO’s website at www.ico.org.uk, by telephone on 0303 123 1113, or by writing to them at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.