Callcredit Complaints

Complaints Data

This complaint data relates to Callcredit Limited: FRN: 737740 for the period 01/01/2017 to 31/12/2017:

  Provision (at reporting period end date) Intermediation (within the reporting period)  Number of complaints opened Number of complaints closed  Complaints closed within 3 days  Complaints closed within 8 weeks Closed complaints upheld by firm (%)* Main cause of complaints opened 
Banking and credit cards  N/A N/A N/A N/A N/A N/A N/A  N/A 
Home finance N/A N/A N/A N/A N/A N/A N/A  N/A 
General Insurance and pure protection  N/A N/A N/A N/A N/A N/A N/A  N/A 
Decumulation, life and pensions  N/A N/A N/A N/A N/A N/A  N/A
N/A 
Investments N/A  N/A  N/A  N/A  N/A  N/A  N/A  N/A 
Credit-related  N/A  N/A  1,532  1,378
N/A  N/A   31.8 N/A 

*Complaints upheld by firm refers to the percentage of complaints that Callcredit Limited has found in the customer's favour either in whole or part.  


Noddle

This complaint data relates to the following brands/trading Names – Callcredit Consumer Limited (trading as Noddle): FRN: 737743 for the period 01/07/2017 to 31/12/2017:

  Provision (at reporting period end date) Intermediation (within the reporting period)  Number of complaints opened Number of complaints closed  Complaints closed within 3 days  Complaints closed within 8 weeks Closed complaints upheld by firm (%)* Main cause of complaints opened 
Banking and credit cards  N/A N/A N/A N/A N/A N/A N/A  N/A 
Home finance N/A N/A N/A N/A N/A N/A N/A  N/A 
General Insurance and pure protection  N/A N/A N/A N/A N/A N/A N/A  N/A 
Decumulation, life and pensions  N/A N/A N/A N/A N/A N/A  N/A
N/A 
Investments N/A  N/A  N/A  N/A  N/A  N/A  N/A  N/A 
Credit-related  N/A  N/A  591  521
N/A  N/A   7.7 N/A 

*Complaints upheld by firm refers to the percentage of complaints that Callcredit Consumer Ltd has found in the customer's favour either in whole or part.