Callcredit Blog

Vulnerable customers

Can’t pay or won’t pay? The customer’s view

The Bank of England warned in September that a sharp rise in interest rates and unemployment could cause UK banks to lose £30bn on credit card, personal loan and car finance lending. However credit and debt are not just about … » Read more…

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Utility providers need to be more focused and enhance their own data if they want to get the best out of their debt portfolio

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With competition rising across the utilities market, and with the increase of specialised aggregators promoting customer switching, it’s no wonder bad debt exposure is a challenge for energy and water companies.  With little brand loyalty and minimal customer engagement, consumers … » Read more…

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Taking a more proactive approach to helping vulnerable customers

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Just think how effective it would be to have all the customer information right where you need it and being able to protect financially vulnerable customers. It’s always been challenging to collect delinquent revenues and rehabilitate customers, but as consumer … » Read more…

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