Callcredit Blog

Vulnerable customer

Ushering a new era of customer-first collections

The era of responsible lending began back in 2011, when the Consumer Credit Directive came into force. However, with reports in 2017 that unsecured consumer credit in the UK has topped £200 billion for the first time since the global … » Read more…

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Best practice in working with vulnerable customers: Blog 4/4: A recipe for success

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In the fourth of a series of short blogs, we take a look at the key ingredients needed to improve the way you work with vulnerable customers, from identification, verification, and support. Focus on how vulnerable customers are handled This … » Read more…

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Best practice in working with vulnerable customers: Blog 3/4: How to train, mentor and support employees

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In the third of a series of short blogs, aimed at helping organisations to improve identifying, supporting and assisting vulnerable customers, we take a look at how you can provide your employees with the right tools to communicate effectively. Top … » Read more…

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Best practice in working with vulnerable customers: Blog 2/4: How to support vulnerable customers

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In the second of a series of short blogs, aimed at helping organisations to improve identifying, supporting and assisting vulnerable customers, we take a look at how you can support vulnerable customers and how to best manage the process internally. … » Read more…

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Best practice in working with vulnerable customers: Blog 1/4: How to identify a vulnerable customer

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Over the last few years, there has been an increasing level of focus on the service provided to customers in vulnerable circumstances, with a view to improving customer experience and the longer term outcomes achieved. In the first of a … » Read more…

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