Callcredit Blog

Vulnerable customer

Best practice in working with vulnerable customers: Blog 4/4: A recipe for success

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In the fourth of a series of short blogs, we take a look at the key ingredients needed to improve the way you work with vulnerable customers, from identification, verification, and support. Focus on how vulnerable customers are handled This … » Read more…

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Best practice in working with vulnerable customers: Blog 3/4: How to train, mentor and support employees

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In the third of a series of short blogs, aimed at helping organisations to improve identifying, supporting and assisting vulnerable customers, we take a look at how you can provide your employees with the right tools to communicate effectively. Top … » Read more…

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Best practice in working with vulnerable customers: Blog 2/4: How to support vulnerable customers

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In the second of a series of short blogs, aimed at helping organisations to improve identifying, supporting and assisting vulnerable customers, we take a look at how you can support vulnerable customers and how to best manage the process internally. … » Read more…

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Best practice in working with vulnerable customers: Blog 1/4: How to identify a vulnerable customer

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Over the last few years, there has been an increasing level of focus on the service provided to customers in vulnerable circumstances, with a view to improving customer experience and the longer term outcomes achieved. In the first of a … » Read more…

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