Callcredit Blog

Know your customer

Customer Management – reduce costs and improve your customer experience

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As energy costs have risen significantly in the last few years, energy and water suppliers find themselves facing increasing regulatory scrutiny towards the level of price passed onto the consumer itself, with growing sensitivity and potential criticism from the public … » Read more…

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The customer is key to a successful strategy

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Putting customer advocacy at the heart of the new accounts process will help utility providers to mitigate downstream costs from day one The energy and water sectors are under pressure to simultaneously reduce costs and improve operational performance. Utility providers face … » Read more…

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Looking forward to your reunion?

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Where does 20 years go!? That’s what I was thinking when I accepted an invite to attend a university reunion later this summer. We stay in touch with many close friends and now a much wider circle of old school … » Read more…

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Challenging times for energy and water companies

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It is very apparent that the Utilities sector is enduring some of the toughest times in decades. Energy suppliers continue to feel the force of the directives from the Retail Market Review initiatives, with a focus on clear and transparent … » Read more…

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