Callcredit Blog


How to determine if your customer is struggling to make the next payment

Recent analysis on changes in customer accounts shows that over a three-month period, over 50% of all customers experience some change in their credit profile. Factors such as Brexit have increased uncertainty, and with the cost of living continuing to … » Read more…

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Getting it right in the changing landscape of affordability

Getting your credit risk strategy right when the goalposts are constantly shifting is a major headache. Levels of unsecured debt in the UK are the highest since 2008, standing at £200.8 billion in June. This represents an average household debt … » Read more…

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The future of affordability – what you need to know

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Consumer lending has changed dramatically in the last two decades. Regulation has evolved to accommodate these changes, resulting in notable developments around assessing affordability and treating customers fairly. But as the social, political and economic landscape of the country shifts, … » Read more…

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How to get buy-in from your Board on Affordability

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How to gain business buy-in for improved affordability assessments Since introducing new regulations in 2014, the FCA has been making significant progress in driving up standards in the sector. As a result of these tougher rules, over 1,400 consumer credit … » Read more…

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What does the digital age mean for affordability practices?

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Affordability assessments are a well-ingrained part of lending practices. Despite these assessments having been carried out routinely for the best part of the last ten years, there has been little innovation in this space, and the customer journey remains much … » Read more…

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