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GovNet Fraud and Error Conference: How the public sector can prevent fraud in the digital age

Fraud & Verification

Steve presenting GovNetFraud costs UK public services an estimated £21 billion per year and reducing this is a priority across all areas of government.

Last week saw Callcredit participating again in the annual GovNet Fraud & Error conference which took place in central London and offers practical advice and guidance on tackling fraud and error in the public sector. This year’s conference explored the policies and strategies being employed to both tackle and prevent traditional and emerging areas of fraud and error in the public sector.

Among the high profile speakers from the Cabinet Office and the Department for Work and Pensions was Callcredit’s Stephen Wishart, Head of Technical Sales, Fraud and ID. With the growing emphasis on prevention, Stephen showcased our thought leadership on the challenges facing public sector organisations on managing digital identity, as well as Callcredit’s products in our fraud prevention armoury which are already deployed in the private sector.

Delegates from diverse public sector organisations including central government, local authorities and housing associations were shown a variety of solutions in a session where Stephen described Callcredit’s vision of preventing fraud through data sharing and new technologies in the digital age. Unprecedented volumes of digital information are being created and stored every day creating more opportunities for the fraudster to target information that can then be used to commit a wide spectrum of fraud. Consequently the fight against fraud is an ever changing landscape with new technologies constantly being updated and reviewed to respond to the ever-growing and evolving nature of this threat. As Callcredit operate across both the private and public sector, we are in the fortunate position of working with companies who are deploying a range of anti-fraud technologies across multiple sectors including banking, insurance, gaming, digital and e-commerce. Many of the counter fraud measures we are developing with these organisations are portable between markets and could be applied within the public sector.

Despite barriers such as fragmented architecture and varying data standards, data sharing remains fundamentally important in the fight against fraud and over recent years there has been a significant shift in attitudes towards a more collaborative approach to tackling fraud within the public sector. There is a collective acknowledgement that fraud is not localised and is being perpetrated on an industrial scale and at a national level by organised criminals who are systematically testing organisations defences 24/7. Fraud Hubs are being effectively rolled out in response to these threats and provide much needed consistency and automation.

Responding to the threats posed in the new digital age, organisations must be careful of protecting genuine individuals and ensuring that measures to prevent fraud don’t adversely affect the customer journey. This is especially important in the public sector where customers could be vulnerable and in particular need so embedded preventative technologies must be discreetly applied.

All sectors are currently focused on developing their digital transformation strategies and this shift is being driven by consumers wanting quick decisions, 24/7 access and from where ever they are in the world via a few clicks on a mobile app. Research conducted on behalf of Callcredit by YouGov in December 2015 found that 93% of people have concerns about the safety of their information. This highlights the problems of consumer vulnerability and data security and the threat that could come from the influx of new technologies. The final question I want to leave you with is how are you going to take action now to futureproof in the new digital era of fraud?

Author: James Rawlins

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