Callcredit Blog

Category Archives: Collections & Recoveries

Joining the data dots: building a real picture of your collections customer

Today, collections teams have more data at their disposal than ever before. But this information is really only the beginning of the story – because, on its own, data isn’t very smart. Individual facts about a customer’s spending or debts … » Read more…

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Can’t pay or won’t pay? The customer’s view

The Bank of England warned in September that a sharp rise in interest rates and unemployment could cause UK banks to lose £30bn on credit card, personal loan and car finance lending. However credit and debt are not just about … » Read more…

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How to determine if your customer is struggling to make the next payment

Recent analysis on changes in customer accounts shows that over a three-month period, over 50% of all customers experience some change in their credit profile. Factors such as Brexit have increased uncertainty, and with the cost of living continuing to … » Read more…

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How are you dealing with persistent Council Tax arrears?

  A recent government report shows that the amount of unpaid Council Tax is growing and has been widely reported in the press. In England in the collection year 2016/17, £26,039bn was collected which represents 97.2% of the £26,797bn net … » Read more…

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Using tech to boost the personal touch

As another part of our Real World Thinking initiative, we offer some tried and tested ways of using smarter working practice and technology to improve the customer experience. According to Forrester, 72% of businesses across the board say that improving … » Read more…

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