Callcredit Blog

Author Archives:

Utility providers need to be more focused and enhance their own data if they want to get the best out of their debt portfolio

This gallery contains 2 photos.

With competition rising across the utilities market, and with the increase of specialised aggregators promoting customer switching, it’s no wonder bad debt exposure is a challenge for energy and water companies.  With little brand loyalty and minimal customer engagement, consumers … » Read more…

Tags: , ,

Taking a more proactive approach to helping vulnerable customers

This gallery contains 1 photo.

Just think how effective it would be to have all the customer information right where you need it and being able to protect financially vulnerable customers. It’s always been challenging to collect delinquent revenues and rehabilitate customers, but as consumer … » Read more…

Tags: , ,

Customer Management – reduce costs and improve your customer experience

This gallery contains 1 photo.

As energy costs have risen significantly in the last few years, energy and water suppliers find themselves facing increasing regulatory scrutiny towards the level of price passed onto the consumer itself, with growing sensitivity and potential criticism from the public … » Read more…

Tags: , , ,

The customer is key to a successful strategy

This gallery contains 1 photo.

Putting customer advocacy at the heart of the new accounts process will help utility providers to mitigate downstream costs from day one The energy and water sectors are under pressure to simultaneously reduce costs and improve operational performance. Utility providers face … » Read more…

Tags: ,

Challenging times for energy and water companies

This gallery contains 1 photo.

It is very apparent that the Utilities sector is enduring some of the toughest times in decades. Energy suppliers continue to feel the force of the directives from the Retail Market Review initiatives, with a focus on clear and transparent … » Read more…

Tags: ,

This blog is maintained by the Callcredit Information Group to provide general information about itself, its business and the market sectors in which it and its clients operate. The information you obtain at this site is not, nor is it intended to be, legal or professional advice upon which you should or can rely or act. You should contact Callcredit Information Group or your professional advisers to obtain tailored and specific advice with respect to any particular issue or problem. Any opinions expressed by the authors on this blog and those providing comments are theirs alone and do not reflect the opinions or policy of Callcredit Information Group or any of its employees. Callcredit Information Group is not responsible for the accuracy of any of the information supplied by such bloggers. None of the content of the blog shall be taken as constituting legal advice. Callcredit Information Group is unable to provide legal advice to third parties and use of and access to this website does not create an adviser-client relationship between Callcredit Information Group and you, the user or browser. You are advised to read the additional Terms of Use set out on the site hosting this blog. If you would like to discuss any elements of the posts appearing in the blog please contact us by email at press@callcreditgroup.com