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Housing moves up political agenda

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Well we wait for years for housing to move up the political agenda and in the space of only two weeks it has dominated many of the daily headlines with the news media both online and offline. Normally housing is … » Read more…

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The devolution of business rates takes the next step in the North West

With the announcement in last week’s budget statement that the Greater Manchester and Cheshire East Councils will be allowed to retain 100% of business rates growth from the 1st of April; to help ‘drive the economic growth for the Northern … » Read more…

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Surely we all know who our customers are? Read on to find out if you do!

Well it would appear many housing associations according to a recent report by Sheffield Hallam University do not have sufficient customer information to prepare for the introduction of direct payments as a result of universal credit. Amazingly 76% of respondents … » Read more…

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What’s the right FERIS strategy for your council?

Back in August I wrote about a possible renaissance for interventions in the wake of the latest fraud & error figures in Housing Benefit (HB). The monetary value of HB fraud & error is rising, and estimates for 2013/14 show … » Read more…

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What would a single view of your customer look like?

The public sector often feels beleaguered from a shortage of resources, financial pressures and funding uncertainty to benefit fraud and all compounded by multiple processes and systems to hold and manage information. These pressures create the need to control expenditure … » Read more…

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