• Fraud and Verification
• Consumer Marketing Data and Segmentation
• Customer Handling
  • In/Outbound Call Handling
  • Automated Call Handling
  • Email Marketing
  • Social Media
  • Mobile Marketing
  • Mobile Response Management
  • Customer Service
  • Information Lines
  • Subscription Management
  • Logistics and Fulfilment
• Collections & Recoveries
• Credit Risk and Affordability
• Database Solutions
• Digital Solutions
• Market Analysis and Network Planning
• Global Operations
• Multi-Bureau, Analytics and Metrics
• process benchmarking

Subscription Management - handling media subscriber enquiries and payments

We manage subscription systems for some of the UK's leading daily and Sunday newspapers. Our Customer Services team deals with in excess of 20,000 pieces of in-coming mail per month, which consists of renewals, acquisitions and any other subscriber correspondence.

We also process tasks generated from in-bound calls from our Interaction Centre and work closely with our clients to resolve customer queries.

We can deal with credit/debit card and cheque refunds and are responsible for processing the daily BACs payments from the system.

We have a reputation of excellence in subscription management and have won business through recommendation at the highest level.

"Callcredit has a great deal of experience in managing subscription services and we are looking forward to developing a successful partnership with them."

The Guardian