• Fraud and Verification
• Consumer Marketing Data and Segmentation
• Customer Handling
  • In/Outbound Call Handling
  • Automated Call Handling
  • Email Marketing
  • Social Media
  • Mobile Marketing
  • Mobile Response Management
  • Customer Service
  • Information Lines
  • Subscription Management
  • Logistics and Fulfilment
• Credit Risk and Affordability
• Database Solutions
• Collections and Recoveries
• Digital Solutions
• Market Analysis and Network Planning
• Global Operations
• Multi-Bureau, Analytics and Metrics

Information Lines - Interactive Voice Response (IVR) for business continuity and customer service

Easily accessible and uninterrupted communication is an essential component of effective customer service, staff management and business continuity strategies.

In the event of an internal problem or an external incident that disables your regular means of communication with your key audiences (customers, suppliers, staff, shareholders etc.) our information service can help prevent brand damage and regain confidence quickly and easily.

You can decide:

• Whether they contact you or you contact them
• Which channel best suits the audience (telephone, text, email etc.)
• Whether to deploy trained advisors or a fully automated solution.

Interactive Voice Response (IVR) advice lines allow for instant set-up, immediate scalability, total control over content, continuous service and flexibility, all at a low cost.

Short Messaging Service (SMS) broadcast - Our SMS platform includes a feature enabling authorised users to create and send text messages to specific audiences, remotely via the internet.  Our SMS information services have near instant set-up, allow for fast distribution, provide total, real-time control over audience selection and content, are completely secure and are low cost.

Live contact crisis management - Our bureau operation enables us rapidly (in some cases, instantly) to deploy a live call handling resource for simple telephone requirements, such as scripted crisis management helplines. This can buy valuable time while we allocate and train a dedicated advisor team with the detailed knowledge and skill set to resolve more complex and sensitive customer enquiries.