• Fraud and Verification
• Consumer Marketing Data and Segmentation
• Customer Handling
  • In/Outbound Call Handling
  • Automated Call Handling
  • Email Marketing
  • Social Media
  • Mobile Marketing
  • Mobile Response Management
  • Customer Service
  • Information Lines
  • Subscription Management
  • Logistics and Fulfilment
• Collections & Recoveries
• Credit Risk and Affordability
• Database Solutions
• Digital Solutions
• Market Analysis and Network Planning
• Global Operations
• Multi-Bureau, Analytics and Metrics
• process benchmarking

Call Handling - call centre outsourcing solutions

Whenever and for whatever your need, our fully trained UK Call Handling Agents are available to manage your entire in and outbound customer communications.

With a call handling capacity of 3,500 lines, we handle over three million inbound and two million outbound calls each year. Ensuring you choose the most effective way to keep in touch with your customers, we can also manage your email, SMS, web and postal communications.

But we don't stop there…  Through detailed analysis and segmentation we can provide data-driven customer communication services.  This offers you an analysis of your customers' previous activity, giving you the ability to optimise everything from call handling to your overall communication and marketing strategy.

Our wider call handing services include:

• Telesales
• Help lines
• Carelines
• Appointment setting
• Lead generation
• Data gathering
• Market research
• Recruitment
• DRTV

Whether you are interested in one of our specific call handling services, or would just like more information regarding our range of call centre outsourcing solutions contact us through our business enquiries form,