• Fraud and Verification
• Consumer Marketing Data and Segmentation
• Customer Handling
  • In/Outbound Call Handling
  • Automated Call Handling
  • Email Marketing
  • Social Media
  • Mobile Marketing
  • Mobile Response Management
  • Customer Service
  • Information Lines
  • Subscription Management
  • Logistics and Fulfilment
• Collections & Recoveries
• Credit Risk and Affordability
• Database Solutions
• Digital Solutions
• Market Analysis and Network Planning
• Global Operations
• Multi-Bureau, Analytics and Metrics
• process benchmarking

Customer Service - professional front line communication for your brand

Customer service lies at the heart of your brand's relationship with the consumer. It is your front line of communication and your best opportunity to build confidence and loyalty.

No matter how much you spend on marketing, and no matter how sophisticated your targeting strategies are, if your customer service systems are not up-to-scratch, you will inevitably lose the business that you have worked so hard to generate.

Multi-Channel Customer Service:

At Callcredit we can enhance or indeed fully coordinate all your multi-channel customer service requirements. Whether it be dealing with incoming enquiries, complaints, changes of address or problems with online-registrations, our fully trained teams will act as ambassadors for your brand to make your customer's experience as positive as possible.

Live Web Chat:

To deliver a truly interactive experience for your customers and prospects we can integrate Live Web Chat platforms into your website and provide the teams to man the service - giving site visitors the help and advice as and when they need it.

Data Capture:

We have the ability to capture most forms of hard data, such as newspaper coupons, prize draw responses, questionnaires, goneaways, registrations and application forms. We also have the ability to build bespoke data capture scripts and double entry verification if necessary to enhance the process.