• Fraud and Verification
• Consumer Marketing Data and Segmentation
• Customer Handling
  • In/Outbound Call Handling
  • Automated Call Handling
  • Email Marketing
  • Social Media
  • Mobile Marketing
  • Mobile Response Management
  • Customer Service
  • Information Lines
  • Subscription Management
  • Logistics and Fulfilment
• Credit Risk and Affordability
• Database Solutions
• Collections and Recoveries
• Digital Solutions
• Market Analysis and Network Planning
• Global Operations
• Multi-Bureau, Analytics and Metrics

IVR Services - automated call handling

When you run a successful direct response campaign, you're going to expect the phones to start ringing. If your in-house system can't cope with the volumes, or if you don't have Interactive Voice Response services in place, we can help.

At Callcredit, we handle some of the UK's largest telephone response campaigns, taking over 50 million calls a year through our automated IVR services. We use the latest automated telephony technology and have an inbound call handling capacity of 4,000 lines.

So, no matter how many calls you anticipate, you can rest assured that we are capable of managing your campaign. Even if your service calls for live agent call handling, automated call handling and IVR is an ideal way of supporting this service at times of peak campaign activity.

IVR Services can be implemented to present a much more intelligent contact experience. Interactive Voice Response can offer the caller a range of different options allowing you to prequalify the callers' intent and ensure the most optimised call flows are created.

IVR services can be used for: