Thought Leadership

In this section of our website you will find current Callcredit thought leadership articles issued to the press. For any media enquiries, interview requests or industry insights, please contact our press team.

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Full “Robo Advice” or simply embracing technology?

Full “Robo Advice” or simply embracing technology?

21 February 2017

It’s been widely reported that mortgage brokers need to embrace technology to streamline their processes and provide a better journey for their clients. “Robo Advice” is topical, and something that worries brokers, but replacing the traditional advice process with something entirely electronic is not the only way in which modern solutions can improve efficiency.

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Balancing fraud prevention with customer experience

Balancing fraud prevention with customer experience

20 February 2017

As fraudsters become ever more sophisticated in their attempts to obtain finance from lenders, it is becoming more and more difficult for organisations to identify potential fraud early in the application process whilst still providing a smooth customer journey.

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How to use big data to target and engage your customers better

03 January 2017

Steve McNicholas Managing Director of Callcredit Information Group’s Marketing Solutions division examines the challenges that organisations face when maximising big data.

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How to get the most out of your data this Christmas

19 December 2016

The John Lewis advert is out, the mince pies are on the shelf and Wizzard is on repeat - its official, Christmas is well on its way.

But, as consumers are bombarded with advertising and marketing telling them which gifts, turkeys and Christmas party outfits to buy, it has never been more important to truly understand your customer.

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The future of affordability - what are the biggest issues going to be and how can they be addressed?

12 December 2016

In the last two decades consumer lending has changed dramatically and as a result so has regulation. A notable development has been around assessing affordability and treating customers fairly. As this changing landscape continues to evolve to meet customer needs, regulation will also change.

If you, as a lender, want to keep on the forefront and truly understand an individual’s ability to afford credit, far from being a static, tick-box exercise, affordability assessments need to be an ever-evolving consideration for your business.

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