Thought Leadership

In this section of our website you will find current Callcredit thought leadership articles issued to the press. For any media enquiries, interview requests or industry insights, please contact our press team.

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Tackling the data dilemma - top tips for businesses

25 April 2017

There’s no doubt about it; data analysis is the lifeblood of modern marketing for organisations. Yet harnessing this information is no small feat - the amount of data at businesses’ fingertips today is colossal (and growing!). In fact, 90% of all data in the world today has been created in the last two years. Add to this the challenge of organising it, understanding it, and then translating it into valuable insights that can be used to drive business growth - it’s easy to see why many companies find the concept daunting.

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Speeding up the application process – a balancing act

10 April 2017

Digital technology is becoming a buzz word within many sectors, and none more so than the mortgage arena. Brokers and lenders alike are seeing a growing demand to process mortgage applications quicker, as consumers expectations become more attuned to a digital world and they expect faster turn-around times. More people than ever now use their smartphone to manage their finances, and the BBA forecasts that by 2020, 2.3 billion customers will be using their mobile to manage their current account – more than internet, branch and telephone banking put together. It’s important to adapt to this changing trend, and look for ways to speed things up.

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How affordability assessments can help minimise bad debts: guide to what utility companies need to do to ensure customers can afford their services

07 April 2017

Eamonn Tierney, managing director of Credit Solutions at Callcredit Information Group discusses how you as a utility provider can use affordability assessments to better determine whether consumers are able to afford your services. He believes that better assessment of affordability at the point of application and throughout the customer lifecycle is needed, in order to tackle the bad debt issue that effects the sector, comply with regulation and perhaps most importantly put fair customer treatment at the centre of practices.

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Full “Robo Advice” or simply embracing technology?

Full “Robo Advice” or simply embracing technology?

21 February 2017

It’s been widely reported that mortgage brokers need to embrace technology to streamline their processes and provide a better journey for their clients. “Robo Advice” is topical, and something that worries brokers, but replacing the traditional advice process with something entirely electronic is not the only way in which modern solutions can improve efficiency.

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Balancing fraud prevention with customer experience

Balancing fraud prevention with customer experience

20 February 2017

As fraudsters become ever more sophisticated in their attempts to obtain finance from lenders, it is becoming more and more difficult for organisations to identify potential fraud early in the application process whilst still providing a smooth customer journey.

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