Testimonials

Callcredit offers a huge range of innovative and versatile products across all industries, but don't just take our word for it.

Browse some of the testimonials below from a selection of our clients, or take a look at more in-depth client case studies.

  • Credit Risk & Affordability
    Over Indebtedness Score

    Over Indebtedness Score

    Santander said:

    The work we've been able to undertake with Callcredit has enhanced understanding of our existing Santander customer portfolios with an increased insight into customer affordability and indebtedness. The results of retrospective analysis across retail product portfolios has been uniformly positive, enabling enhanced credit management strategies to be developed in line with our desired portfolio management objectives and to ensure appropriate customer outcomes.

    Credit Checking

    Credit Checking

    Freemans Grattan said:

    By working with Callcredit, we are able to enhance and streamline our application process, to ensure that we can accept as many applications as possible while maintaining our responsible approach to new credit accounts.

    In addition, Callcredit's behavioural data solution helps to improve the way we manage our existing customer accounts and ensures that we can address at an early stage any customers who may be struggling to meet their credit commitments.

    Age Verification - BetVictor

    BetVictor said:

    “We were keen to increase our pass rates without our genuine customers being affected; CallValidate has enabled us to do just that. We are now able to keep more customers playing without the lengthy manual checks, significantly reducing operational costs and increasing customer satisfaction”

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  • Consumer Marketing Data
    Email append

    Email append

    Everything Everywhere

    We are always on the look-out for new ways of reaching out to our customers, and for many people email is their preferred channel. We were very impressed with the breadth and depth of Callcredit's data and the consistently high match rates that they achieve, ensuring we receive real value for money from our marketing investment.

    CAMEO Segmentation and IMD

    CAMEO Segmentation and IMD

    The Camping and Caravanning Club said:

    Prior to signing up to CAMEO UK we had been using Callcredit’s data cleansing tool improvemydata.com (IMD) to clean our records, suppress against current member records and to screen for deceased and gone away records. We receive a large number of records from non-member bookings that have great marketing value but the address provided on those records is sometimes not suitable for mailing purposes. After using IMD we realised that we could enhance our data even further and market more effectively, by profiling our data and as such we have taken the decision to use CAMEO UK.

    Online Data Cleansing and Processing

    Online Data Cleansing and Processing

    Yorkshire Water said:

    I have found improvemydata extremely easy-to-use. Many of our campaigns have to be turned around very quickly, sometimes within a couple of days. My experience using data bureaus would have meant that it would have taken me about a week to get the data that I needed - something that simply wasn't an option. Improvemydata enabled me to process my data well within 24 hours, helping me to get my campaign out on time.

    Database Management

    Database Management

    William Hill said:

    By working with Callcredit we have transformed the way we use our marketing database. More people within the business can benefit from the analysis and reporting tools and effective customer communications can now be issued in an even more timely fashion. We look forward to continuing to work with Callcredit to further improve our marketing database.

    Email Campaign

    Email Campaign

    National Express said:

    Sending emails to new prospects via a third party was something completely new to the business here at National Express. Callcredit made this entire process really straight forward and easy for the business to digest with the entire project being underpinned by some excellent account management on the front line. Since day one our account manager has been hugely proactive and always manages to exceed our expectations while delivering excellent knowledge & skills that have really driven our projects forward. From a commercial perspective our prospect email campaigns have all returned excellent ROI which rubber stamps the expertise and accuracy of Callcredit's prospect universe and data profiling.

    Consumer Marketing Data

    Consumer Marketing Data

    British Heart Foundation said:

    Callcredit has been supplying data to the British Heart Foundation since 2007. Originally postal data and now email data. I have always found the service very efficient and helpful. When deciding on the type of data they are very knowledgeable in helping decide which variables to select.

    Callcredit produces data counts very quickly and upon sign off the data is delivered nearly instantaneously. I have no hesitation in recommending them as a supplier.

    improvemydata.com - Qbase Direct

    improvemydata.com - Qbase Direct

    Qbase Direct said:

    Qbase Direct has worked in partnership with Callcredit for a number of years, due the professionalism and the proactiveness of our Account Manager. improvemydata.com is a superb application, combining Callcredit's excellent data sources with simplicity of use and great functionality.

    improvemydata.com - JAMM Print & Production Ltd

    improvemydata.com - JAMM Print & Production Ltd

    JAMM Print & Production said:

    Jamm has always found Callcredit to be an incredibly reliable, professional and efficient organisation that we rely on heavily in our industry on a regular basis for data cleansing and processing to enable us to maximise client data and postal requirements and savings.

    The software package improvemydata.com is extremely user friendly and extremely quick when we are running against tight schedules with our clients.

    Alongside this Callcredit has a good help support team and sales team that are always willing to assist and help. I would certainly recommend Callcredit as a supplier.

    Consumer Marketing Data

    Consumer Marketing Data

    Response One said:

    The Trading Floor (TTF), part of the Callcredit Information Group, is always one of my first ports of call when planning a media campaign, regardless of the client or channel. The breadth of selectability, resulting from a combination of detailed transactional information and valuable life-stage enhancements, means that there is always suitable data available for both the most niche and wide-reaching activity. What sets them apart from the competition is the speed and flexibility, with information requests turned around at an impressive pace and campaigns deployed quickly and effectively thanks to a combination of knowledgeable staff and robust technology.

    Having worked with TTF for the past six years, I can confidently state that their data performance is amongst the most consistent in the marketplace, across a breadth of clients covering most industry sectors. Of particular note is the responsiveness of their email database, which frequently ranks amongst the top digital media sources for our key clients operating in this channel. I would have no hesitation recommending TTF to any agency or advertiser looking for a partner to provide them with both the experience and dynamism to support their data-driven marketing in the short- and long-term, and the ability to fulfil their campaign requirements quickly, efficiently and effectively.

    Email Append - IM Group

    Email Append - IM Group

    IM Group said:

    We've appended email addresses twice with Callcredit, matching around 24% of our database to the Enhance pool. This has hugely increased the number of email addresses we now carry and enabled us to link email addresses to a customer's home address and previous purchase history. This in turn has helped us reduce traditional direct mail costs, increase the relevance of our marketing communications and increase the frequency we can communicate with our customers.

    I was impressed with the level of service and the delivery of our data. Callcredit managed the entire process from the initial matching, the permission pass broadcast and the final reporting. It was a simple process that was managed efficiently. I would recommend the business and their Enhance service to other data owners.

    Define

    Define

    Orca Media said:

    Callcredit has been a trusted supplier to Orca Media for many years. They are always prepared to offer additional insight into the Define selections which enable us to provide our clients with detailed recommendations. They are always efficient when responding to any requests and a pleasure to deal with. We look forward to doing business with them in the future.

    Working in partnership - MarketingFile

    MarketingFile said:

    The Trading Floor, part of the Callcredit Group, has been a key partner and leading supplier to MarketingFile since 2006. The level of service we receive and the data quality are both excellent, which has helped increase customer retention, acquisition and growth in one of our key market sectors. We consider The Trading Floor and the Callcredit Group as a whole a key partner to future success.

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  • Retail Network Planning
    Retail Location Planning

    Retail Location Planning

    JUST EAT said:

    As a rapidly expanding business, it is vital we have access to high-quality and in-depth insight into our marketplace. A huge amount of transactional data is captured during the online ordering process, and by enriching that with Callcredit's insight and location planning tools, we can gain a depth of knowledge that will support our growth and ultimately benefit both our customers through expansion of local choice, and our partner restaurant through increased revenues.

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  • Fraud & Verification
    Credit Reporting

    Credit Reporting

    Rent4Sure said:

    We were extremely pleased with the flexibility that CallReport offered us, as well as Callcredit's willingness to adapt the product for our specific needs, which is why we were confident in signing this five year deal.

    ID Verification

    ID Verification

    Intelligent Environments said:

    Flexibility and innovation are at the heart of IE and it's a rare pleasure to work with a partner of such calibre as Callcredit who share the same high standards.

    ID Verification and Fraud Prevention

    Intelligent Payments said:

    Callcredit Information Group offer an excellent product that provides merchants with powerful data sources catering for Know Your Customer, Age Verification and Anti Money Laundering enforcement, all of which are critical for online gaming companies. By adding CallValidate to our platform, merchants now have the ability to verify and screen their customers based on risk and regulatory requirements.

    Orbit South - ThreeSixty Tenant View & ThreeSixty Online

    Orbit South - ThreeSixty Tenant View & ThreeSixty Online

    Orbit South said:

    “Prior to working with Coactiva we didn’t have a solution in place to tackle tenancy fraud. Now we are able to not only help prevent fraud taking place from at application we can review existing properties we manage. This capability has provided significant savings to Orbit, not just financially through recouping costs but through saving time and implementing a more strategic approach to dealing with cases. It has also enabled us to ensure that the properties we manage are let to those with a genuine need for social housing.”

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  • Collections & Recoveries
    Debt recovery

    Debt recovery

    London Borough of Hillingdon said:

    Due to the accuracy and quality of the data they provided we have so far collected £135k and have arrangements in place for a further £220k clear evidence that this was a very productive and worthwhile exercise, which has ensured essential outstanding revenue has been returned to the Council.


    Tracing Services

    Sun Life Financial of Canada Said:

    Callcredit have played an integral part in supporting Sunlife Financial of Canada with this project. Callcredit offer a diverse service in identifying new addresses searching their tracing databases, calling, emailing and utilising the services offered by The Department of Work and Pensions to help trace those customers who may have moved without updating their mailing details. Through these avenues we have managed to reunite over 50% of these customers with their lapsed policies, which is a fantastic result.

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  • Partners
    Noddle Partnership

    Noddle Partnership

    Asda Money said:

    At Asda Money, we are passionate about saving our customers money every day and we believe that this new relationship with Noddle will mean both our existing and potential customers can get some reassurance about their credit history and how this could impact the type of products they apply for in the future. We hope it will help people better manage their day to day finances and give them the reassurance that there are no nasty surprises around the corner.

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  • Business Efficiency
    Health Education England successfully implement the Aspireview Performance Management Solution

    Health Education England successfully implement the Aspireview Performance Management Solution

    Health Education England

    Health Education England chose the product Aspireview to deliver its automated performance reporting solution, using the new G-Cloud procurement process. The project commenced in spring 2014 and throughout each stage, from design to delivery, we have been impressed by the professionalism and responsiveness of the Coactiva team. Coactiva has provided us with great customer service and our implementation team has been flexible to respond to changing customer requirements, often within tight deadlines.

    The project has run smoothly and the team have delivered a couple of days ahead of schedule to support our go-live on 1st July 2014. Coactiva has also provided us with training to enable us to become self-sufficient at maintaining and developing the Aspireview system ourselves. The sound foundations that Coactiva has provided us with have generated confidence in both the product and the supplier and we look forward to continuing our working relationship to maximise the potential that Aspireview offers.

    Risk based verification (RBV) for 'New Housing Benefit and Council Tax Reduction claims'

    Leicester City Council said:

    Since the introduction of RBV a number of key changes happened in the benefits service as a result of the Welfare Reforms which led to a number of Leicester City Council’s benefit assessment officers being moved from benefit processing to other area’s to implement and support new working practices in regards to the Welfare Reforms.

    This has resulted in a loss of about 15% of benefit assessors, however despite this reduction in resource the new claims processing times have remained within corporate targets. If Leicester City Council had not implemented RBV the performance on new claims processing would not have been maintained, I attribute this purely to the RBV model that has allowed us to concentrate on the high risk cases and process the lower risk in a timelier manner.

    Blaenau Gwent County Borough Council  - Results based accountability (RBA)

    Blaenau Gwent County Borough Council - Results based accountability (RBA)

    Gwent County Borough Council said:

    Coactiva provided focussed support for our wider corporate management team, to develop strategic outcomes using RBA methodology. This underpins the work that is very much the cornerstone for the next Corporate Improvement Plan. Coactiva’s contribution was very constructive and the Authority would have no hesitation in using their support in the future.

    Caerphilly County Borough Council - workshop facilitation

    Caerphilly County Borough Council said:

    “We very much appreciated Coactiva’s wise counsel and advice during the planning phase for 3 Single Integrated Plan stakeholder workshops. We were grateful for Coactiva’s expertise in delivering/facilitating the workshops, which have been subject to very positive comment and feedback from participants. The information gathered will be considered and used to good effect in the production of the Caerphilly Single Integrated Plan and supporting action plans.”

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