Author Archives: John McAndrew

09 May

Enjoy Yourself – the light at the end of the tunnel could be an express train!

This gallery contains 1 photo.

I feel in a similar place as early 2008. Then, the world was good but you knew it was unsustainable.  In those days, even though the economy was growing and unemployment down – when you did the maths (e.g. the ratio … » Read more…

Be the first to comment Business Performance Economy Growth
17 Apr

Non Executive Directors, who needs them?

This gallery contains 1 photo.

Every month Callcredit Information Group (CIG) hold a Board meeting, normally in Leeds, when we review performance of the group, against plan. Around the table are the Executive Team and the non executive directors. We currently have three non execs … » Read more…

1 Comment Business Performance General Growth
14 Mar

Gluck

This gallery contains 1 photo.

By the time this has got through the thought police I will be on the cusp of my 7th decade. It was a shock, on booking a family holiday for a few weeks time, when my status on the travel … » Read more…

2 Comments Future Plans General Growth
14 Feb

How has the year started for you?

A very good, but strange, start to the year for Callcredit. After the normal explosion of activity in the final quarter, January and February are usually quiet and sleepy.  This year, everyone is flat out. Left the office a few … » Read more…

Be the first to comment General Innovation
20 Jan

Happy New Year!

This gallery contains 1 photo.

The old year finished strongly for Callcredit and showed strong growth for both revenue and profit. We are currently closing the accounts on our financial year end – and will have our results out in the next few months. 2012 … » Read more…

1 Comment Business Performance Future Plans General Growth
14 Dec

Nearly the Year End-One Last Dash

This gallery contains 1 photo.

I went shopping to the local Mall on Saturday (two weeks before Christmas). It was very quiet! This could be because of low, low, consumer confidence. It could be that loads of people bought most of their presents over the … » Read more…

Be the first to comment Future Plans General
27 Oct

Survival and winning in tough times

This gallery contains 1 photo.

Last month I wrote about how the UK will be a tough old place for many in the next few years. The last few weeks has reinforced this view – that there will be little economic recovery in the next … » Read more…

1 Comment Business Performance Customer Service Economy
19 Sep

How’s life in the UK in the next few years?

This gallery contains 1 photo.

My parents were economic immigrants from the West of Ireland, met and married in South East London, worked hard and ensured that their kids got the best education they could – through the Catholic Church. I know it’s fashionable to … » Read more…

2 Comments Business Performance Economy Growth
02 Aug

What makes great service?

This gallery contains 1 photo.

Whenever we present to investors, prospects or customers, what makes Callcredit different – innovation and service are always there. People nod sagely on innovation. Often eyes glaze over when you talk about differentiating through service. I suspect this is because … » Read more…

2 Comments Customer Service General
28 Jun

Shared Responsibility

While I was away losing not too much money at Ascot, Tom and the team launched Noddle. Lots of good feedback, from media, customers and consumer groups. All agree that treating consumers fairly and transparently is a good thing. The challenge … » Read more…

7 Comments Customer Service General Innovation