14 Feb

How has the year started for you?

A very good, but strange, start to the year for Callcredit. After the normal explosion of activity in the final quarter, January and February are usually quiet and sleepy.  This year, everyone is flat out. Left the office a few … » Read more…

Be the first to comment General Innovation
20 Jan

Happy New Year!

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The old year finished strongly for Callcredit and showed strong growth for both revenue and profit. We are currently closing the accounts on our financial year end – and will have our results out in the next few months. 2012 … » Read more…

1 Comment Business Performance Future Plans General Growth
14 Dec

Nearly the Year End-One Last Dash

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I went shopping to the local Mall on Saturday (two weeks before Christmas). It was very quiet! This could be because of low, low, consumer confidence. It could be that loads of people bought most of their presents over the … » Read more…

Be the first to comment Future Plans General
27 Oct

Survival and winning in tough times

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Last month I wrote about how the UK will be a tough old place for many in the next few years. The last few weeks has reinforced this view – that there will be little economic recovery in the next … » Read more…

1 Comment Business Performance Customer Service Economy
19 Sep

How’s life in the UK in the next few years?

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My parents were economic immigrants from the West of Ireland, met and married in South East London, worked hard and ensured that their kids got the best education they could – through the Catholic Church. I know it’s fashionable to … » Read more…

2 Comments Business Performance Economy Growth
02 Aug

What makes great service?

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Whenever we present to investors, prospects or customers, what makes Callcredit different – innovation and service are always there. People nod sagely on innovation. Often eyes glaze over when you talk about differentiating through service. I suspect this is because … » Read more…

2 Comments Customer Service General
28 Jun

Shared Responsibility

While I was away losing not too much money at Ascot, Tom and the team launched Noddle. Lots of good feedback, from media, customers and consumer groups. All agree that treating consumers fairly and transparently is a good thing. The challenge … » Read more…

7 Comments Customer Service General Innovation
19 May

How to find a Princess?

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A lot has happened since my last (which was my first) blog, a month ago. We had THE WEDDING. I’ve seen the photographs – it really was a joyous day. The bride was radiant. It is very clear that the … » Read more…

6 Comments Business Performance General Innovation
13 Apr

My first blog

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I am writing my first blog because a slightly scary young lady called Sophie told me to. Sophie is in our Social Media consultancy team and is appalled that I am not on LinkedIn, Facebook, never blogged, never tweeted. Words … » Read more…

4 Comments Business Performance General Growth