Debt Management - Experto Credite
Experto Credite is a leading provider of debt management services in the UK and manages portfolios including financial products, utilities, debt purchase, outsource solutions and insurance. The company has previously used internal data and expertise to create and manage collection strategies, but wants to utilise external data to enhance collections of their portfolios.
The Challenge
To ensure that the addresses and personal details of debtors are accurate and up-to-date
To identify home owners and debtor characteristics in order to segment accounts and tailor specific collection strategies accordingly
To be aware as soon as possible of significant changes to debtors' financial circumstances so that collections activity can be proactive and treats customers fairly
Our Solution
Experto Credite use a range of Callcredit products to address their challenges.
CallTrace cleans and updates Experto Credite's data to ensure that addresses, telephone numbers, insolvencies, deceased and goneaway data is accurate and up-to-date.
Callcredit's segmentation tools, Litigation Segmentation and Georisk, provide extra information so that debtors can be profiled to identify which individuals are homeowners, how their debt compares to the equity in their homes and their overall propensity to pay.
To update Experto Credite of positive changes to their debtors' financial situation, Callcredit supply their daily alerts service CallMonitor. This innovative solution also predicts the likelihood that the debtor's financial situation will improve in the coming six months.
SHAREReport allows Experto Credite's collectors to have a full picture from their desktop of their debtors' financial circumstances in order to have constructive and knowledgeable conversations with them.
The Benefits
As a result of adopting these innovative tools Experto Credite can now deliver even more efficient, accurate and profitable collection strategies that are tailored to differing debtor profiles.
Tracing debtors, updating and enhancing data and segmenting debtors is quick and simple to do using Callcredit's software, freeing up time and resource and driving down operational cost for Experto Credite.
Appropriate training and consultation has allowed Experto Credite to fully harness the power of the data lying behind Callcredit's integrated collections solutions and gives them the confidence to act upon the data provided.
"Callcredit supply us with a range of unique solutions that provide us with detailed data as soon as it becomes available. We're impressed with the results we have seen so far and are looking forward to continuing to benefit from using these innovative solutions in the future. We are especially pleased with the partnership approach that Callcredit have adopted with us, to help us achieve our goals."
Simon Young, Chief Risk Officer
