Telecommunications - Manage
If you look after your customers well
they won't want to leave you. Reduce churn by knowing your customer
well and providing excellent service
We offer the following customer management products and services for the telecoms sector:
- CallMonitor - the UK's leading daily alerts service
- Bureau Summary Block - summarised information on your customer's credit file
- Credit reporting - access your customer's complete credit profile
- The Affordability Suite - calculate your customer's risk and affordability
- Geo-demographic Scoring - UK's first Credit Risk Geo-demographic Classification System
- Gauge - predictive and powerful risk scores
- Email marketing - highly targeted communications to your customers' inbox
- Social Media - building positive social engagement by encouraging participation and sharing
- Inbound and outbound call handling - excellence in communications and customer care
- Automated call handling - Interactive Voice Response (IVR)
- Logistics and fulfillment - Direct Mail campaign management and execution
- Mobile marketing - immediate, responsive and measurable marketing to your audience's pockets
- Mobile response management - automated text services
- Information lines - Interactive Voice Response (IVR) for business continuity and customer service
- Customer service - professional front line communication for your brand
- Data processing, cleaning and enhancement - trust the experts with your data cleansing and enhancement needs
- Customer database building - for customer retention, cross-sell and up-sell
- Integrated marketing platforms - all your data, campaign planning and reporting in one place
- improvemydata.com - rapid online data cleansing, enhancement and profiling
- CAMEO Online - online global address management and data enhancement
Consumer Marketing Data and Segmentation
- nGauge scores for marketing - targeting for risk and profitability
- Core - the largest UK prospect pool available
- Local area data and demographics - giving you the insight to plan with confidence
- CAMEO Classifications - taking the guesswork out of customer understanding
Store Network Planning and Local Marketing Support
- MICROVISION - Geographical Information System (GIS) software
If you would like one of our telecommunication specialists to contact you, please complete our business enquiry form.
