Business Contact Data - Privacy Policy

This page provides information about how we use and share personal data relating to our business contacts and their representatives. It answers the following questions:

  1. Who are we and how can you contact us?
  2. What do we use personal data for?
  3. What are our legal grounds for handling personal data?
  4. What kinds of personal data do we use, and where do we get it from?
  5. Who do we share the information with?
  6. Where in the world is the information sent?
  7. For how long is the information retained?
  8. Do we make decisions about you or profile you using your personal data?
  9. What rights do you have in relation to the information we hold about you?
  10. Who can you complain to if you are unhappy about the use of your information?

You have the right to object and withdraw your consent to our use of your personal data. Please see section 9 to find out more.


1. WHO ARE WE AND HOW CAN YOU CONTACT US?
We are Callcredit Information Group (our Group), which is a group of companies with headquarters in Leeds, United Kingdom. Our Group companies jointly control personal data about our business contacts and their representatives. Details of the main trading companies in our Group are given in the following table.

Group company

Main trading address

Registered office

Callcredit Information Group Limited

(company no. 4968328)

One Park Lane, Leeds, West Yorkshire LS3 1EP

One Park Lane, Leeds, West Yorkshire LS3 1EP

Callcredit Limited

(company no. 3961870)

Callcredit Marketing Limited

(company no. 2733070)

Callcredit Consumer Limited

(company no. 7891157)

Callcredit Data Solutions Limited

(company no. 5749125)

Callcredit Lead Generation Limited

(company no. 5373447)

DecisionMetrics Limited

(company no. 5202547)

TenantID Limited

(company no. 7487406)

Callcredit Public Sector Limited

(company no. 4152031)

3rd Floor, Red Lion Buildings, 12 Cock Lane Smithfield, London EC1A 9BU

Latitude Digital Marketing Limited

(company no. 7050923)

700 Mandarin Court, Warrington, Cheshire WA1 1GG

process benchmarking limited

(company no. 2944342)

1 Bromley Lane, Chislehurst, Kent, BR7 6LH

Recipero Limited

(company no. 3794898)

The Coach House, Ryeford Road South, Kings Stanley, Gloucestershire GL10 3HG

Smart Analytics Limited trading as numéro

(company no. 4127933)

Kingfisher Court, Yew Street, Stockport, Cheshire SK4 2HG

Callcredit Spain, S.L.

(tax ID number B87839510)

Paseo de la Castellana, 259C, 16th floor, 28046 Madrid, Spain

Confirma Sistemas de Información, S.L.

(tax ID number B86303757)

Av. de la Industria, 18, 28760 Tres Cantos, Madrid, Spain

Soluciones Confirma ASNEF-SIGNE, S.L.

(tax ID number B86016649)

Aspireview, Inc

(company no. 5953359)

The Corporation Trust Center, 1209 Orange Street, Wilmington, Delaware 19801, USA

Recipero, Inc

(company no. 5542430)

720 S. Colorado Boulevard, Penthouse North, Denver, Colorado 80246, USA

Callcredit Operations UAB

(company no. 302689020)

4th Floor, Zalgirio Arena, Karaliaus, Mindaugo pr. 50, Kaunas LT- 44333, Lithuania

Vilniaus m. sav . Vilniaus m. J. Jasinskio g. 16B, LT-01112, Lithuania

GMAP Japan KK

15/F Cerulean Tower 26-1 Sakuragaoka-cho, Shibuya-ku, Tokyo 150-8512, Japan

GMAP Marketing Consulting (Shanghai) Co. Ltd

Room 1236, 12/F, Chonghing Finance Center, No. 288 Nanjing Road (West), Huangpu District, Shanghai, China

We might acquire other companies in the future and these will form part of our Group. We will update this table when this happens.

You can contact us about issues relating to personal data, including the contents of this notice, by any of the following methods:

Post: Consumer Services Team, Callcredit Information Group, One Park Lane, Leeds, West Yorkshire LS3 1EP

Email: consumer@callcreditgroup.com 

Telephone: 0330 024 7574

2. WHAT DO WE USE PERSONAL DATA FOR?

This section explains the purposes for which we use personal data about our business contacts and their representatives. More detail about the types of personal data that we might use for these purposes can be found in section 4 below.

Marketing

We use personal data for marketing purposes. This includes informing you about products and services that we think may be of interest to you and providing you with related materials such as news items and blog posts. These communications may relate to any current member of our Group (as set out in section 1) and any future members of our Group.

We will only make contact with you for marketing purposes by email if you have given us your consent to do so. However, we might also contact you for marketing purposes through other channels such as by telephone or post unless you tell us not to. You might also be contacted through any channel for other purposes – for example, as part of our ordinary relationship management activity.

Relationship management

We use personal data for relationship management purposes. Relationship management is the ongoing maintenance of our relationship with our clients and their representatives. This could include activities such as letting you know about product changes or planned maintenance activity, contacting you with billing enquiries, inviting you to events and webinars, dealing with your enquiries, or asking you about what sorts of products you want us to develop.

Providing services

Sometimes we might need to use your personal data to provide you with information, services and facilities that you have asked for. For example, if you sign up to one of our webinars we might use your contact details to let you know how to access it.

Monitoring and improving our websites

We use information such as how different people navigate around our websites, how long they spend on particular pages, whether they download any of our content (including product brochures, white papers and so on) in order to help improve the user experience of our websites.

3. WHAT ARE OUR LEGAL GROUNDS FOR HANDLING PERSONAL DATA?

We rely on your consent to make contact with you by email for marketing purposes. You can withdraw that consent and ask us to delete your information at any time – please see section 9.

The United Kingdom’s data protection law also allows the use of personal data where the benefits (or “legitimate interests”) of doing so outweigh the possible negative implications for the relevant individuals. These are the grounds on which we usually rely when we use your information for anything other than making contact with you by email for marketing purposes. If you object to us using these grounds you can do so at any time as explained in section 9.

The benefits that are being pursued are:

Interest

Explanation

Marketing

We have an interest in promoting our products and services to our clients and potential clients.

Helping people learn about products and services that might be of use to them

Other people have an interest in learning about products and services that they might find useful.

Understanding our clients and potential clients

We have an interest in learning about our clients and potential clients so that we can better understand what products, services and information could be of interest to them.

Running a business

We have an interest in running our business and we process information where necessary to do so.

In some circumstances, we may have other grounds to process personal data. These are set out in the following table, along with examples of the circumstances in which they might apply.

Grounds

Examples

Necessary for performance of a contract with the relevant individual, or to take steps for entering into a contract.

If you sign up to one of our products or services, it will often be necessary for us to use your details in order to provide that product or service.

Necessary in order to comply with a legal obligation.

Regulators, government bodies and courts have powers to order us to provide information and, like any other organisation, we sometimes have to comply with their requests.

4. WHAT KINDS OF PERSONAL DATA DO WE USE, AND WHERE DO WE GET THE INFORMATION FROM?

We obtain and use information from various different sources. These are summarised in the following table.

Type of information

Description

Source

Name and contact details

This is basic personal data about you at your place of work, and how to get in touch with you.

This information is usually provided directly by the relevant individuals; it could for example be given over the telephone, in an email, through our websites, or in person at an event.

Organisation-related details

This is information about your organisation and your role within it, such as your job title and who your colleagues are.

Contact history

This is information about our dealings with you, such as what information we have sent you, who in our Group knows you, and what meetings, events or webinars you have attended. It also includes your behaviour in response to our interactions with you, such as whether you have opened our emails, clicked on a link or watched a video.

We produce these records ourselves.

Device information

This is information about the device you are using to access our websites, such as the type of device, its operating system, browser, its IP address, and what cookies are on it.

We produce these records ourselves by monitoring your use of our websites.

Website usage

This is information about your use of our websites, such as what pages you have visited and what content you have downloaded.

5. WHO DO WE SHARE THE INFORMATION WITH?

Our Group companies

Your personal data may be shared between the members of Callcredit Information Group. The current list of companies is set out in section 1 above, although the list may change from time to time.

Service providers

We may provide your information to third parties who help us use it. For example:

  • We might use a third party email broadcasting service in order to send you marketing emails (if you have agreed to receive them).
  • We might use a printing company to produce and send personalised direct mail.
  • Our database of personal data may be held by third parties on our behalf.

These service providers will not be allowed to use your information for their own purposes or on behalf of other organisations.

6. WHERE IN THE WORLD IS THE INFORMATION SENT?

Within Europe

We are based in the United Kingdom, and will normally access and use your information from here. However, we also have operations in Spain and Lithuania, and personal data may be accessed from there too. In both cases, the use of the information in those locations is protected by European data protection standards.

Elsewhere

Sometimes we will need to send information elsewhere in the world. This might be the case, for example:

  • When one of our overseas Group companies or branch offices based overseas needs to use the information in accordance with this notice. Currently, these overseas offices are in China, Dubai, Japan and the United States.
  • Where we use cloud-based technology or a data centre or backup facility overseas. For example, our marketing database (which will hold your information) is currently hosted by a service provider in the United States. People in other countries may also need to access that database for purposes such as technical support or system development and testing.

While countries within the European Union all ensure a high standard of data protection law, some parts of the world may not provide the same level of legal protection in relation to personal data. As a result, when we do send personal data overseas, we will make sure that suitable safeguards are in place to protect the information. For example, these safeguards might include:

  • Putting in place a contract with the recipient containing terms which have been approved by the authorities as providing a suitable level of protection.
  • Sending the information to an organisation which is a member of a scheme which has been approved by the authorities as providing a suitable level of protection. One example is the “Privacy Shield” scheme that has been agreed between the European and US authorities.

If your information has been sent overseas like this, you can obtain further information about the safeguards used by contacting us using the details set out in section 1 above.

7. FOR HOW LONG IS THE INFORMATION RETAINED?

We will normally keep your personal data while you or your employer have an ongoing relationship with us or if you have demonstrated an interest in our products and services within the past two years. You can request us to delete it earlier as explained in section 9.

8. DO WE MAKE DECISIONS ABOUT YOU OR PROFILE YOU USING YOUR PERSONAL DATA?

We use certain profiling techniques in order to help us to understand our clients and potential clients. This in turn helps us to understand which people might be interested in which of our products and services.

We do not use automated decision-making or profiling to make any decisions that will significantly affect you. For example, we do not use it to set the prices that we charge for our products and services.

9. WHAT RIGHTS DO YOU HAVE IN RESPECT OF THE INFORMATION THAT WE HOLD ABOUT YOU?

You have several different rights in relation to the personal data that we hold about you. These are briefly described below. To enquire about exercising these rights, please use the contact details set out section 1.

Access: You have a right to find out what personal data we hold about you, and certain other information such as how we are using it. From 25 May 2018, you also have a right to receive information in a portable format in certain circumstances.

Rectification: If you believe that the information that we hold about you is inaccurate or out of date, you have a right to get it corrected.
Withdrawal of consent / objection: Where we rely on your consent to use your personal data (see section 3), you are free to withdraw that consent at any time. In any other cases, you can let us know that you object to us using your personal data (for example, if you do not want to receive marketing calls from us any more).

Deletion: If you want us to delete your personal data, you can ask us to do so at any time. (However, you may wish us to retain your basic details on a suppression file so that we do not subsequently contact you if we receive your details again in the future.)

Restriction: You can ask us to restrict our use of your personal data in some circumstances, such as while we are verifying whether the information is accurate. While the information is restricted, it can only be used for certain limited purposes such as bringing or defending legal claims, or protecting another person. It cannot be used or shared for ordinary purposes.

10. WHO CAN YOU COMPLAIN TO IF YOU ARE UNHAPPY ABOUT THE USE OF YOUR INFORMATION?

We try to ensure that we deliver the best levels of customer service but if you are not happy you should make contact so that we can investigate your concerns. Please contact us using these details:

Post: Consumer Services Team, Callcredit Information Group, One Park Lane, Leeds, West Yorkshire LS3 1EP

Email: consumer@callcreditgroup.com 

Telephone: 0330 024 7574

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the body that regulates the handling of personal data in the United Kingdom. You can do this online through the ICO’s website at www.ico.org.uk, by telephone on 0303 123 1113, or by writing to them at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.