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17 March 2006
Banks have guaranteed their support to victims of identity theft, following the publication of a CIFAS report which revealed that identity fraud victims would like to see an improvement in the way that organisations handle their cases.
HSBC recognised the problems faced by victims of identity theft, such as damaged credit ratings, and said that each was dealt with on a "case by case basis".
The bank urged people who suspect that they may have been targeted by fraudsters to come into their branch, where they would be directed to a credit reference agency. "We help them as much as we can," said a spokesperson.
Lloyds TSB also said that they would ensure victims received all the help they could give, stating that there was a dedicated identity theft team at the bank aimed at prosecuting offenders.
Amy Waldron of Lloyds TSB said that although identity fraud was a comparatively small problem compared to other types of fraud, the bank took the issue "very seriously".
The cost of identity theft to the British economy is £1.7 billion a year, according to home office figures
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