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Contact Centre Employee

Name: John

Title: Apprenticeships Dedicated Team Advisor

"My main responsibilities as an Advisor within the contact centre include providing a first class customer service to prospective apprentices, employers and parents.  This involves creating leads for clients to follow up through CRM systems as well as providing internal support to overflow staff.

I have an A Level in Performing Arts and 9 GSCE's. Being an Advisor at Callcredit Information Group is my first job.

I like working at Callcredit Information Group because of the wide variety of people that work for and use the services of the company.  Building rapport with colleagues and customers helps to make the workplace a comfortable, friendly and enjoyable environment."