Good evening / 04.12.08
Corporate Solutions
Corporate Solutions
21 April 2008
Callcredit, the UK's fastest growing credit reference agency, today announced record growth in 2007.
At the heart of Callcredit’s success is a firm focus on building and maintaining outstanding customer relationships. The results of the organisation’s independently-conducted annual client satisfaction survey*, which benchmarks clients for their views on the performance of Callcredit versus other CRAs, is testament to this success.
Customers rated Callcredit as the best performing supplier in the industry with customer support, flexibility, responsiveness and an innovative approach noted as particular strengths.
New and innovative products, including the Overindebtedness Initiative and CallMonitor - a daily alert service that allows lenders to keep a track of all customer activity - also contributed to the success of the business and helped double Callcredit’s market share from 5% to 10%.
The organisation continued its commitment to investing in its employees in 2007. The doubling of the workforce was facilitated by the launch of the Callcredit graduate recruitment scheme, designed to attract the most talented newcomers to the credit industry.
Callcredit can also attribute some of its expansion and success in 2007 to the growth of parent company, Skipton Information Group. Strategic acquisitions by the Group have led to an expanded skillsbase among staff and a wider range of services for customers. In 2007 online payment service provider, Legatio Technologies Ltd, and analytics company DecisionMetrics joined the Group and earlier this year Skipton Information Group acquired Broadsystem, a communications company, specialising in the creation, management and execution of marketing service programmes. All three companies compliment the core competencies across the Group and are a key piece in the jigsaw of the Group realising its vision of becoming the leading supplier of consumer knowledge and information in the UK.
John McAndrew, Managing Director at Callcredit said: “Callcredit has delivered another strong year of growth across all sectors including risk, verification solutions and collections and recoveries. Despite the ‘credit crunch’ and difficult economic times, the increases seen across all areas of the business are strong evidence of the effectiveness of our growth strategy and our focus on products that make a real difference to our customers. This has enabled Callcredit to deliver a profit two years ahead of schedule.”
McAndrew continued: “Much is made right now of the challenging times that may be ahead for businesses and consumers. However, over the course of 2008 we see plenty of opportunities for businesses such as Callcredit, that are able to respond to these challenges and deliver effective solutions that match current and future customer needs.”
The phenomenal growth in 2007 also enabled Callcredit to expand its premises and upgrade IT and security facilities.
*Survey carried out in 2007 by Customer Care Research
| - | Original Expectation | Actual Experience |
| Callcredit | 75 | 66 |
| Competitor A | 66 | 62 |
| Competitor B | 63 | 62 |
For further press information contact: Jane Fordham, Katie Moore or Sophie Smith at the Callcredit Press Office on 0207 067 0600 or callcreditpr@golinharris.com
